Job Title: 

Hotel Receptionist

Reporting to: 

Reception Manager

Job Description: 

The successful candidate will assume responsibility for the day to day operations of the Reception Area, greeting and assisting guests, managing reservations, checking in and out and addressing inquiries. Working closely with colleagues to ensure the highest standards of customer service, quality and service is achieved and provided to our guests.

Key Responsibilities

• To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To carry out cash handling procedures in accordance with Company Policy.
• Receive guests to the hotel by greeting them warmly and attending to their inquiries and answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and always keeping the front desk area clean.
• Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair to ensure guests comfort and satisfaction.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.

Skills/Requirements

• Minimum 1 years’ experience in a 3 or 4* hotel is preferred.
• Working knowledge of HotSoft or similar hotel software an advantage.
• Good interpersonal and organizational skills.
• A passion for customer service.
• Ability to multitask and good crisis management skills.
• Maintain a professional appearance at all times.
• Excellent communication and customer service skills.
• Good IT and telephone skills.