Since re-opening in 2017, Kilkea Castle has become one of the foremost 4 Star hotels in Ireland. With our stunning 12^th Century Irish Castle acting as the centre point for our offering, we continue to provide a spectacular backdrop for all guests. The Kilkea Castle is a wonderful combination of elegance and modern-day luxury.

Reporting to Reservations Manager, we are now looking to expand our reservations team with the addition of a Reservations Agent. 

Responsibilities

• To answer reservation calls in a timely and courteous manner and to respond to email enquiries
• To record reservation information accurately
• To inform other departments of VIP arrivals and special requirements
• To record and process deposit information and payment for prepaid bookings
• To use up-selling techniques and promote hotel facilities
• To make bookings for F&B outlets during the reservation process
• To ensure that booking details are accurate prior to guests’ arrival

Requirements

• Fluent English and excellent communication and written skills
• Excellent interpersonal skills with a friendly & outgoing personality.
• Excellent attention to detail.
• The ability to thrive under pressure.
• To fit seamlessly into a very busy and successful sales office and be a team player
• Experience with Hot Soft as a PMS would be an advantage but is not essential as full training will be provided
• To undertake any reasonable request made by the Reservations Manager

Our promise to you

• Competitive salary reflecting the importance of the role
• Meals whilst on duty
• Employee Recognition
• Free car park
• Gym membership
• Employee Wellbeing and Assistance Programme
• Continuous training & development