We are currently recruiting for Full Time Duty Manager to join our growing team here at Kilkea Castle

Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place to Work 2024 certified and Georgina Campbell’s Four-Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:

Duty Manager

Reporting to:          

Deputy General Manager

Job Description:    

The successful candidate will support the daily operations of the hotel, ensuring the highest standards of guest satisfaction and service delivery. You will coordinate between departments, and handle guest concerns professionally and efficiently.

Key Responsibilities

• Assist department managers in overseeing hotel operations.
• Ensure seamless and professional guest experience throughout all areas of the resort.
• Dealing with any customer complaints in a professional manner and informing management of actions taken.
• Support all departments with operational needs.
• Conduct walk-throughs to monitors standards, cleanliness, and safety.
• Ensure compliance with health and safety and fire regulations as well as hotel policies.
• Assist with reporting and daily handovers.
• Support other departments in peak periods, including restaurant services and check-in/out as needed.
• Foster and develop effective employee relations within the Departments and throughout the whole hotel
• Establish and maintain effective internal communication, including attending weekly Department Head meetings, to ensure optimum teamwork and productivity
• Adhere to all health, sanitation and safety rules and regulations and make sure that all staff adheres to these
• Ensure that all potential and real hazards are reported and eliminated immediately. Take action to prevent them happening

 Skills/Requirements

• Previous experience in a similar 3 or 4 star hotel preferred
• Strong interpersonal and problem-solving skills
• Excellent communication and customer service skills
• Flexibility to work various shifts including holidays and weekends
• Passion for hospitality and customer service
• Working knowledge of HotSoft an advantage
• Minimum 12 months valid work permit required

Benefits

• Discounts across entire resort
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development

Kilkea Castle is an equal opportunities employer

 Kilkea Castle is an equal opportunities employer